Warranty, shipping, returns, and support. What we promise and how we deliver.
Your Outer Spaces deck and pergola are covered by an industry-leading warranty on structural integrity and surface performance. This includes the aluminium subframe, GroundLock anchoring system, and fully capped composite boards.
If a covered component fails under normal use, we repair or replace it at no cost to you. Full legal terms are available upon request and provided before checkout.
We work with you before installation to confirm sizing, placement, and configuration. Because every install is custom-confirmed with a specialist, we get it right the first time.
If something isn't right after install, our support team will work with you to resolve it under warranty.
Contact us by email or phone. We respond to all support requests within one business day.
Warranty claims are handled in-house. No third-party call centers, no automated runarounds. Your specialist knows your project and your configuration.
After your configuration is confirmed, we schedule a specific install date. All components ship prefabricated and arrive together. No partial deliveries, no waiting on backorders.
Your specialist keeps you updated on timing from confirmation through install day.
If your issue isn't resolved through standard support, ask to escalate. Every escalation is reviewed by a senior team member within 48 hours.
We document the resolution and follow up to confirm you're satisfied. No ticket gets lost.
Have a specific question? See our full FAQ